To whom it may concern,
There is no sugar-coating the fact that {Name} behaved like a thoughtless jerk in {incident}. I know that the necessary apologies have been made, but I wanted to take a moment to share my experience with {Name}.
The reason I was so shocked to hear of this terrible rudeness is that in all the years I have know {Name}, I have never heard a harsh word spoken against anyone. I've known this teen to be kind and courteous, including {example}.
I hope that this was an isolated incident of teenage stupidity. After talking with {Name}, I am confident that is the case. Thank you for taking the time to hear my perspective.
Sincerely,
{Sender}
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