To Whom It May Concern:
I feel led to reach out to you about my {friend/associate}, {Name}. I heard about your recent {interaction/incident}, and I fear you may have gotten the wrong impression.
With their permission, I'm sharing that {Name} has been fighting clinical depression for some time now. With the help of medications and therapy, their doctors are confident that {Name} will soon be able to {work/travel/etc.}. In the meantime, however, they must navigate society with a mind toward their overall mental health.
I don't ask you to pity {Name} or even to make any special allowances. Please just know that {behavior} isn't indicative of {personal quality}.
Thank you for any compassion you can extend.
{Sender}
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